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1. Enrolments are a weekly booking and DSE Music Tuition requires 4 hours notice for cancellations or a 50% charge ($22.50) applies. If more than 4 hours notice is given there is NO CHARGE for cancellation. Most other schools/ teachers require 24 hours notice so we feel 4 hours is reasonable.

2. All notice of cancellation (sickness, holiday, etc.) or requests to alter or reschedule lessons must be directed to DSE Music Tuition office staff, NOT TO YOUR TEACHER. The teachers schedules are set by the company and any absence or changes need to be addressed to our booking staff (we then notify the teacher of any schedule changes). Failure to notify DSE Music Tuition office of absence or cancellation will incur the full lesson fee.

3. Private music lessons are charged at $45 per 45 minute lesson & payment is due on the day of the lesson (within 24 hours). While most music schools/ teachers bill in advance for a month or a term, DSE Music Tuition bills weekly on the day of your lesson. Accounts that remain unpaid after 24 hours will default to overdue status.

*Overdue status: Lessons suspended - we will attempt to contact you to bring the account up to date (via email & text) but due to demand for places and lengthy waiting lists – accounts that reach 5 days overdue will be cancelled to make places available to those on waiting lists.

*If there are extenuating circumstances causing you difficulty paying, please contact us to discuss, we are happy to assist anyone having difficulties.

4. Payment can be made online via the 'pay now' button on your invoice, using your credit card. All payments and credit card details are processed through Pin Payments secure payment gateway, DSE Music Tuition does not take or store any CC details. Alternatively there are bank details at the bottom of your invoice, you can make a transfer, deposit or set up weekly payment via your bank.

5. As we have large amounts of students on waiting lists waiting for a place in lessons, DSE Music Tuition has to consider attendance consistency. All enrolments are a weekly booking (we do not offer fortnightly bookings) and we reserve the right to cancel enrolments that do not show consistent attendance (after discussion and explanation, of course). We understand that sickness and other genuine factors can affect your ability to attend, however in extreme cases we have an obligation, not only to our teachers (hours/ income) but to those students waiting for a place.

6. DSE Music Tuition reserves the right to discontinue lessons due to scheduling or other factors with seven days notice to the client.

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